Terms and Conditions

At Reese Douglas Diamonds, we believe that acquiring a masterpiece should be as exhilarating as the moment it’s unveiled. Our commitment is to ensure your journey with us is defined by unparalleled professionalism, absolute transparency, and the genuine excitement your milestone deserves. While we’re here to make magic happen, our attorneys—who unfortunately don’t share our sense of romance—insist that we make you read the following "thrilling" legal details first.

TERMS AND CONDITIONS

Last Updated: March 4, 2026

By accessing or using RD-Diamonds.com (the “Site”), including browsing, purchasing, submitting inquiries, registering an account, or contacting support, you agree to comply with and be bound by the following Terms and Conditions (“Terms”). If you do not agree, discontinue use of the Site immediately.

“We,” “us,” or “our” refers to Reese Douglas Diamonds.
“You” refers to the user, purchaser, or account holder.

These Terms are governed by the laws of the State of North Carolina and the Federal Arbitration Act.

 

1. Acceptance of Agreement

By using this Site, you confirm that you are at least eighteen (18) years of age and legally capable of entering into a binding agreement. These Terms constitute the entire agreement between you and Reese Douglas Diamonds and supersede all prior communications, representations, or agreements.

 

2. Electronic Agreement

You agree that electronic acceptance of these Terms constitutes a legally binding agreement under the federal E-SIGN Act and applicable North Carolina law. Electronic records shall be admissible as evidence in any proceeding.

 

3. Updates to Terms

We may update these Terms at any time by posting a revised version on the Site. The “Last Updated” date will reflect revisions. Continued use of the Site constitutes acceptance of any changes.

 

4. Privacy Policy

Your use of this Site is also governed by our Privacy Policy, which is incorporated herein by reference.

 

5. Intellectual Property

All content on this Site—including text, graphics, product descriptions, diamond data, grading information, photographs, videos, CAD designs, logos, layout, trade dress, and software—is protected by copyright, trademark, and other intellectual property laws.

Unauthorized reproduction, scraping, distribution, or commercial use is strictly prohibited.

 

6. Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes only.

 

7. Copyright Infringement (DMCA)

If you believe your copyrighted work has been infringed, submit written notice pursuant to 17 U.S.C. §512(c) to:

DMCA Agent
Email: megan@RD-Diamonds.com

 

8. Prohibited Uses

You agree not to:

  • Use bots, scraping tools, AI harvesting tools, or automated systems
  • Harvest pricing, inventory, supplier, or grading data
  • Interfere with Site security or functionality
  • Attempt unauthorized access to accounts or servers
  • Reverse engineer or replicate Site architecture

Violation may result in civil and criminal penalties.

 

9. User Submissions

Any reviews, testimonials, images, comments, or feedback submitted may be used by Reese Douglas Diamonds for marketing or commercial purposes without compensation.

You represent that submitted content does not infringe third-party rights and grant us a perpetual, irrevocable, royalty-free license to use such content.

 

10. Account Registration

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

We reserve the right to suspend or terminate accounts suspected of fraud, abuse, or violation of these Terms.

 

11. Fraud Prevention & Order Verification

To protect both parties, we reserve the right to:

  • Request government-issued identification
  • Require additional payment verification
  • Record phone communications for fraud prevention
  • Cancel or refuse any order deemed suspicious
  • Delay shipment pending verification

Failure to comply may result in cancellation.

 

12. Domestic Payment Methods

For U.S. orders, we accept major credit cards and verified electronic payments.

 

13. International Payment Methods (Wire Transfer Only)

For fraud prevention, all international shipments must be paid via verified bank wire transfer. Credit cards and digital wallets are not accepted for shipments outside the United States.

 

14. Export Compliance & Sanctions

We comply with U.S. export laws and sanctions regulations. We do not ship to countries or individuals subject to U.S. trade restrictions or sanctions.

 

15. Custom Orders – Final Sale

All custom jewelry, modified pieces, resized rings, engraved items, and special-order diamonds are Final Sale and non-refundable except in cases of verified manufacturing defect.

 

16. Custom Approval and Deposits

Written approval is required prior to production. Deposits become non-refundable once materials are sourced or production begins.

Significant size adjustments beyond standard tolerances may compromise structural integrity and are performed at customer risk.

 

17. Errors and Corrections

We reserve the right to correct typographical errors, pricing inaccuracies, or supplier data errors at any time, including after an order has been submitted. Orders affected may be canceled at our discretion.

 

18. Product Availability

Inventory is not guaranteed until shipment confirmation. We reserve the right to cancel orders due to pricing errors, supplier issues, or inventory discrepancies.

 

19. Abusing Return Policies

We reserve the right to limit returns, charge restocking fees, issue store credit, or refuse future transactions where purchasing patterns indicate abuse of return privileges.

 

20. Diamond Disclosure & Treatments

Diamonds are clearly disclosed as Natural/Mined or Laboratory-Grown in accordance with FTC guidelines.

We also disclose known treatments including but not limited to:

  • HPHT processing
  • Clarity enhancement
  • Fracture filling
  • Laser drilling

Customers acknowledge independent grading laboratories are third parties, and we do not guarantee grading conclusions.

 

21. Conflict-Free Guarantee

We certify that our diamonds are sourced in compliance with United Nations resolutions and the Kimberley Process.

 

22. Pricing and Market Value

Prices are listed in U.S. Dollars. While fine jewelry contains intrinsic value, we do not guarantee future resale value, appreciation, or investment performance.

 

23. Sales Tax and Customs Duties

Customers are responsible for all applicable sales tax, VAT, customs duties, and import fees. International duties are typically billed by the carrier.

 

24. Photography Disclaimer

Images are illustrative. Jewelry may appear larger or smaller for clarity. Color variations may occur due to monitor settings.

 

25. Third-Party Content & Grading Reports

We are not responsible for the accuracy or reliability of third-party content, grading laboratories, external links, or appraisal opinions.

 

26. Website Disclaimer

The Site and all content are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.

We do not guarantee uninterrupted access, error-free operation, or security against cyber threats.

 

27. Shipping and Insurance

All outbound shipments are fully insured by Reese Douglass Diamonds while in transit. We reserve the right to photograph and/or video record products prior to shipment for condition verification and fraud prevention. Insurance coverage terminates upon confirmed carrier delivery.

28. Mandatory Adult Signature

Every shipment requires an adult signature (18+) and cannot be waived. Delivery confirmed by the carrier at the provided address constitutes successful fulfillment of our obligation.

29. Complimentary Shipping

Complimentary shipping is provided for all orders exceeding $500. Orders below this threshold may be subject to shipping and handling fees disclosed at checkout.

30. International Orders

Available to select destinations only. All international orders must be paid via bank wire. Customers are solely responsible for all duties, taxes, tariffs, and customs fees. International orders are not eligible for refunds. Items may be returned for Store Credit only if received by us within thirty (30) days of the original delivery date.

31. Return Policy & Eligibility

Returns are eligible only for items received by Reese Douglass Diamonds within thirty (30) calendar days of the original delivery date.

  • Authorization: A Return Authorization (RA) is required. Email returns@RD-Diamonds.com to initiate.
  • Condition: Items must be unworn, unaltered, in original condition, and with security tags intact.
  • Documentation: All original packaging and grading reports (certificates) must be included.
  • Fees: A $250 fee will be deducted for any missing original grading reports.

32. Specific Item Return Limitations

  • Loose Diamonds & Gemstones: Customers may return one (1) loose diamond or gemstone for a full refund per sixty (60) day period. Subsequent returns within that same sixty (60) day period are eligible for Store Credit only.
  • Made-to-Order Jewelry: Returns are subject to a 35% restocking fee.
  • Custom Designs: Generally ineligible for return once production begins. If an exception is made, a 35% restocking fee applies.
  • Final Sale: Special order stones, resized rings, engraved items, modified/personalized items, and items marked "Final Sale" are non-returnable.

33. Return Shipping Responsibility

Unlike outbound shipping, the risk of loss and responsibility for return shipping remains with the customer until receipt is confirmed by our team.

  • Customers must use a fully insured, trackable shipping service (e.g., FedEx or UPS) and double-box the item.
  • Uninsured returns are not the responsibility of Reese Douglass Diamonds.

34. Inspection & Rejected Returns

All returns undergo a 3–5 business day inspection.

  • Approved Returns: Refunded to the original payment method within 5–10 business days.
  • Failed Inspection: Items not meeting return conditions (e.g., worn, damaged, or altered) will be sent back to the customer. A $100 processing fee will be deducted from any available balance or billed to the customer.
  • Store Credit: Non-transferable, no cash value, and expires twelve (12) months from the original delivery date.

35. Force Majeure

We are not responsible for delivery delays or failures due to events beyond our reasonable control, including but not limited to weather, carrier issues, or government-mandated restrictions.

 

36. Respectful Conduct

We reserve the right to refuse service or future transactions where communications become abusive, threatening, or inappropriate.

 

DISCLAIMERS, INDEMNIFICATION & LEGAL VENUE

Indemnification

You agree to indemnify and hold harmless Reese Douglas Diamonds from claims arising out of your misuse of the Site or violation of these Terms.

 

Limitation of Liability

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

We shall not be liable for indirect, incidental, consequential, special, punitive, emotional distress, lost profit, or diminution-in-value damages.

 

Attorney’s Fees

In any action to enforce these Terms, the prevailing party shall be entitled to reasonable attorney’s fees and costs.

 

Governing Law

These Terms are governed by North Carolina law without regard to conflict-of-law principles.

 

Binding Arbitration & Class Action Waiver

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

  • Arbitration shall occur in Mecklenburg County, North Carolina.
  • The Federal Arbitration Act governs enforcement.
  • You waive the right to a jury trial.
  • You waive the right to participate in a class action or class arbitration.

Either party may pursue qualifying claims in Mecklenburg County small claims court.

If any portion of this arbitration provision is deemed unenforceable, the remaining provisions shall remain in effect.